TERMS & CONDITIONS
As we only sell quality items of jewellery, specially manufactured to a high standard and NOT sold as ‘off the shelf ‘ items, we prefer direct contact with our clients to be able to give an optimal level of service. In our business philosophy quality jewellery cannot be sold in the same way as one would do online with books, clothing or CD’s. Speed of payment, therefore, is not of essence and credit cards no longer an indispensable means of settlement. Bearing in mind that card companies in Europe now require up to 5% commission fees on internet transactions and that, as a safe method of payment it still remains to be proven, we have decided not to use credit card payment as yet. We will, however, under certain conditions, accept payment through PayPal.
Unlike in the USA, the law, as it stands at the moment in Europe, holds the dealer responsible for the consequences of accepting payment with a fraudulently obtained credit card. As our line of business is highly targeted by unscrupulous individuals, acceptance of payment by credit card has been deterred until card payment over the internet has been sorted out.
We will only accept orders to which we will have received a 30% deposit. Goods will be dispatched after the balance of the order has been received. All orders will be confirmed by e-mail. The legal requirement in the Distance Selling Regulations is for a seven-day cooling off period on an order this we have extended to fourteen days.
We give a full 7 day money back guarantee* or we will re-craft your item of jewellery, free of charge, until full satisfaction is achieved. We will not refund any returned item past this delay. *only if the item has not been worn and is returned in it’s original packaging, in perfect condition. Carriage and insurance to be paid by client.
We will always do our very best to resolve any dispute which may occur, however, should a difficult case arise, an ombudsman may be nominated by either party and accepted by both, in these conditions we will accept whatever solution may be suggested to settle the matter.
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Our rings are fully and individually hand crafted to the highest professional standards.